Set up alerts to protect against unauthorized transactions
How to report fraud on your account
How you can prevent identity theft
How to increase your personal Internet security
Tips to help prevent fraud on your credit card or debit card
Common fraud scams 

Set up alerts to protect against unauthorized transactions

Capital One Alerts let you stay informed by e-mail or text message when activity occurs on your account. Once you’re signed up, account alerts are a great way to make sure your account isn’t being used without your knowledge. Plus, we will send security alerts automatically when important changes occur to your account.
To receive Alerts follow these steps:

1. Log in (or enroll) to Online Banking.
2. Click on the Messages & Alerts menu option.
3. Choose Set Alerts and the account you wish to establish alerts for.
4. Enter your alert preferences and click Update Alerts.
5. Add your desired contact points (e-mail, mobile phone, etc.) by clicking on Alert Contact Points.

How to Report Fraud on Your Account
If you suspect fraud on your Capital One account, call us immediately.

• Capital One credit card customers:
  If you are aware of fraudulent activity on your Capital One card, please contact us at 1-800-955-7070. If you are calling from outside of the United States, please call our collect number at 011-804-934-2001.
• Capital One Bank customers:
  Report suspicious bank activity immediately.  Contact us at 1-800-655-BANK (2265).

Click here for more information on reporting fraud. 

How You Can Prevent Identity Theft

• If your bills don't arrive on time, contact creditors so you can verify your billing address and check recent transactions.
  
• Check for unauthorized charges on your bank and credit card statements as soon as you receive them.
  
• Leave all unnecessary documents at home, including credit cards, debit / ATM cards, checkbooks or identification you don’t frequently use.
  
• Keep documents with personal information in a safe place and shred them when you no longer need them.
  
• Keep a list of all creditor information including contact information, account numbers, expiration dates, and any other relevant information.
  
• Don’t dispose of personal information in a public trash can—tear it up or shred it.

How to Increase Your Personal Internet Security

• Ignore e-mails requesting your account or login information.
  
• Beware, familiar looking links in an e-mail can redirect you to a fraudulent Web site.
  
• Learn how to spot fraudulent e-mail (phishing).  
  
• Log in regularly to your online accounts and notice the last login date.
  
• Check your bank and credit card statements to make sure that you recognize all the transactions. If something looks suspicious, give us a call.
  
• Make sure you update your browser and operating system with the latest version and install any security patches that come with it.
  
• Make sure you have up-to-date anti-virus and anti-Spyware software and run a scan of your computer at least once a month. Install a firewall.
  
• Be careful when you download free software off the Internet. A lot of that free software can have viruses or other malicious software that could steal your information. Be aware that free Peer-to-Peer software used by youngsters today might give access to the personal information on your PC to anyone else using that software. Learn more about this problem from the Federal Trade Commission.
  
• Pay attention to any e-mails from us—or other online companies—that tell you about e-mail and address changes, or any other activity on your accounts.
  
• Be aware that spoof websites can be difficult to detect.  The address bar and padlock can be faked. As a general rule of thumb, it is safer to type in a web address then to click on a link. To make sure you are on the right website, type in www.capitalone.com or use a previously saved trusted favorite.

Tips to Prevent Fraud on Your Credit Card or Debit Card

• Never leave receipts behind where someone could pick them up—especially ATM, supermarket, and self-service gasoline pump receipts. Also, never let anyone put your account number on a check or any other document not associated with a purchase on your account. (In some states, this is against the law.)
  
• Never give your account number to someone calling you on the phone, even if the caller says it will be used to claim a prize or award.
  
• Store your credit card and/or debit card in a secure place where you will immediately know if it is missing.
  
• Sign the back of your credit card and/or debit card as soon as you receive it.
  
• Never leave your credit card and/or debit card as a "security deposit" or as identification. Instead, use your driver’s license.
  
• Never lend your credit card and/or debit card to anyone.
  
• When you are expecting a new or replacement credit card or debit card, look for it in the mail.
  
• Report a lost or stolen credit card or debit card immediately.
  
• Never carry your PIN in your wallet or write it on the back of your credit card or debit card, and don't choose an obvious number (such as your birth date or telephone number) for your PIN.
• Learn more about how to remain safe when using ATMs.
• Review your credit bureau reports regularly. This may be the only way to identify if you are a victim of identity theft.

Protect your Capital One Debit Card from fraud when shopping online
Capital One has partnered with MasterCard^® to bring you MasterCard SecureCode^TM, providing you with added security for your online purchases.

Register for MasterCard SecureCode 

Common Fraud Scams
Below are some common fraud scams. Use your judgment, and remember, if it looks too good to be true, it’s most likely a scam. 

• You’re told that you won a lottery that you didn’t enter.
• Someone asks you to cash a check on his or her behalf.
  
• You’re asked to pay money or fees up front to receive funds from another country (inheritance from an unknown relative, frozen funds, etc.).
  
• You’re asked to send a portion of a check you received to a foreign country by wire, cash, or money order (Western Union, MoneyGram, etc.).
  
• You receive checks in connection with a work-from-home transaction processing “job” that you were offered over the Internet (payment processor, administrative assistant, payroll processing, etc.)
  
• You sell an item on the Internet, but the buyer pays you more than the item’s selling price or with money orders or travelers checks
  
• You receive a check from a business or individual you know only through e-mail or the Internet No matter how authentic or real they seem to be, be suspicious of such checks, and don’t hesitate to contact us if you are suspicious of any items.

1. In the event of unauthorized use of your Capital One Bank-issued Business Debit Card or Platinum Debit Card, you will get the benefit of Zero Liability if the following apply: your checking account is in good standing; you have exercised reasonable care in safeguarding your card; and you have not reported two or more events of unauthorized use in the past 12 months.